Implementation Date: August 1, 2014
Position(s) Responsible for Administering this Policy: Program Head, Campus Coordinator, Head of Academics
Date of Last Revision: July 2, 2021

Policy:

This policy governs complaints from students respecting Pacific Link College (PLC) and any aspect of its operations.

A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.

The process by which the student complaint will be handled is as follows:

• • Student complaints must be made in writing via email, hard copy or on Moodle.

• • Any complaints from students will be handled by the Campus Coordinator, or the Program Head if the student wishes to ask for reconsideration. A decision will be made within 30 days from the date of the complaint; the same time period is set for reconsideration.

• • Students may send any complaints to the Campus Coordinator, Aaron Dpenha at aarondphenha@plvan.com or alternatively the Head of Academics Rick Pasin at rickpasin@plvan.com. If the complaint is regarding the Campus Coordinator, this may be sent to Program Head, Isaac Oommen at isaacoommen@plvan.com.
    PLC will provide the reasons for the determination and the reconsideration (if any) to the student within 30 days after the date on which the student made the complaint.

• • The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIRU) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIRU within one year of the date a student completes, is dismissed from, or withdraws from the program.