The Medical Office Assistant Certificate program is designed to equip students with the skills and knowledge needed to perform the administrative and clinical tasks required in a medical office setting. Medical Office Assistant (MOA) students will learn about medical terminology, office procedures, patient communication, medical transcribing, billing, and coding, as well as gain hands-on experience through practical activities and real-world examples.

Medical Office Assistants (MOAs) are vital to healthcare delivery, acting as the primary connection between patients, doctors, and other healthcare professionals. It is crucial for MOAs to have exceptional communication skills, a solid grasp of medical office procedures, and excellent multitasking capabilities. Some of the Medical office administration procedures students will learn from the MOA program include handling, creating and updating patients’ electronic health records, managing the day-to-day operations of a medical facility, scheduling and coordinating appointments, verifying patient insurance, completing and submitting insurance forms, preparing correspondence between medical providers and their patients and providing quality customer service to patients.

Upon graduating from the Medical Office Assistant program, you will be able to efficiently manage administrative duties, assist with clinical tasks, communicate effectively with patients, and handle billing and coding in a medical office setting.